At A to Z Gems, we take pride in ensuring that your precious gemstones and jewelry reach you in perfect condition and in a timely manner. Below are the details of our shipping and delivery process to give you a clear understanding of what to expect when you shop with us.

1. Order Processing Time:

  • Orders are processed within 1-2 business days after confirmation.
  • You will receive an order confirmation email once your purchase is successful, followed by a shipping confirmation email with tracking details as soon as your order is dispatched.
  • Please note that orders are not processed on weekends or public holidays.

2. Shipping Options & Charges:

  • Domestic Shipping (India):
    • Standard Shipping: Free shipping on all orders within India.
    • Express Shipping: Available at an additional cost, with delivery within 2-4 business days depending on your location.
  • International Shipping:
    • Shipping charges for international orders are calculated at checkout based on the destination.
    • Delivery times for international orders typically range between 10-15 business days, depending on your country’s customs and postal services.

3. Delivery Time:

  • Within India: Standard delivery usually takes 5-7 business days after dispatch. Delivery times may vary based on your location and shipping method selected.
  • International: For international deliveries, shipping can take 10-15 business days, depending on customs clearance in the destination country.

4. Shipping Partners:

  • We work with trusted shipping carriers like Blue Dart, DTDC, FedEx for domestic deliveries and DHL for international orders to ensure reliable and timely shipments.

5. Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email. You can monitor your shipment’s progress by visiting the courier service’s website or through the link provided in the email.

6. Delivery Areas:

  • We deliver across India and to most countries internationally. If you’re unsure about delivery to your location, please contact us at help@atozgems.in.

7. Customs and Duties (For International Orders):

  • International orders may be subject to customs duties, taxes, or import fees that are levied by the destination country.
  • These charges are not included in our prices and are the responsibility of the customer. Please check with your country’s customs office for more details.

8. Delivery Issues (Damaged, Lost, or Incorrect Packages):

  • If your package arrives damaged, or if you believe it has been lost, please contact us immediately at help@atozgems.in or (+91) 94518 39603. We will investigate the issue and work with the shipping provider to resolve it.
  • In case of an incorrect shipping address provided by the customer, A to Z Gems is not responsible for lost or undeliverable packages.

9. Delays and Exceptions:

  • Occasionally, there might be delays due to external factors beyond our control, such as weather conditions, customs delays, or logistical disruptions.
  • If any such delays occur, we will notify you immediately and do our best to ensure your order is delivered as quickly as possible.

10. Returns and Exchanges:

  • For information about returns and exchanges, please refer to our Return Policy page.

11. Contact Us:

  • If you have any questions about our shipping or delivery policies, please reach out to us at help@atozgems.in or call us at (+91) 94518 39603. Our team is always ready to assist you.