Welcome to A to Z Gems! These terms and conditions outline the rules and regulations for using our online store (https://atozgems.in) as well as our offline store at 309/1ka Taj Mazil Ghadiyali Gali, Behind Chowk Kotwali Chowk, Lucknow, Uttar Pradesh 226003.

1. Acceptance of Terms

  • By accessing and making purchases from A to Z Gems, you accept these terms and conditions. Please read them carefully before making a purchase.

2. Product Information and Pricing

  • Accuracy of Product Information: We strive to provide accurate product descriptions and images; however, colors and appearance may vary slightly.
  • Pricing: All prices are listed in INR and include applicable taxes. Prices are subject to change without notice.
  • Offers and Discounts: Discounts are only applicable for the specified period. We reserve the right to cancel offers or modify terms at any time.

3. Order Process

  • Order Confirmation: After placing an order, you will receive a confirmation email with details. Please review it for accuracy.
  • Availability: Products are subject to availability. If a product is unavailable, we will notify you, and any payment made will be refunded.
  • Payment: We accept major credit/debit cards, UPI, and net banking. Full payment is required before dispatch.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs vary depending on location and weight. These are calculated at checkout.
  • Delivery Time: Orders are typically processed within 2-3 business days. Delivery times depend on your location and can vary.
  • International Shipping: Currently, we only deliver within India.

5. Return and Refund Policy

  • Eligibility: Returns are only accepted within 7 days of receiving the product, provided it is unused and in its original packaging.
  • Non-Returnable Items: Customized products and items with special requests are non-returnable.
  • Refund Process: Once we receive and inspect the product, refunds will be processed to the original payment method within 7-10 business days.

6. Product Warranty and Authenticity

  • Gemstone Certification: All gemstones are certified and undergo quality checks. Certifications are provided upon request.
  • Warranty: Our products do not come with a standard warranty; however, we ensure their quality as per our specifications.

7. Privacy Policy

  • Personal Data: We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.

8. Liability and Disclaimers

  • Accuracy: A to Z Gems is not liable for any incorrect information or typographical errors. We strive for accuracy but cannot guarantee it entirely.
  • Limitation of Liability: We are not liable for any direct or indirect damages arising from product use, delays, or unavailability.
  • Health and Spiritual Claims: Our products, including gemstones and crystals, are intended for personal use and enjoyment. Claims of health or spiritual benefits are personal beliefs and are not guaranteed.

9. Intellectual Property

  • Trademarks: All trademarks, logos, and brand names are property of A to Z Gems and protected by law.
  • Content Ownership: All content, including images and text on the website, is owned by A to Z Gems and cannot be reused without permission.

10. Changes to Terms and Conditions

A to Z Gems reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting.

If you have any questions about these terms, please contact us at help@atozgems.in or (+91) 94518 39603. Thank you for choosing A to Z Gems!