309/1ka taj mazil ghadiyali gali, behind chowk kotwali chowk, Lucknow, Uttar Pradesh 226003.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to provide the most accurate images and descriptions for our products. However, gemstones are natural products, and there can be slight variations in color, size, and shape. These natural differences are what make each gemstone unique and special. While the product you receive will closely resemble the image shown, small differences may occur. Rest assured, the quality and characteristics of the gemstones will meet our high standards and your expectations.

Where can I view my sales receipt?

You can view and download your sales receipt by logging into your account on our website. Once logged in, navigate to the "My Orders" section where you will find a list of all your purchases. Click on the specific order for which you need the receipt, and you will have the option to view or download the sales receipt. If you encounter any issues or need further assistance, please contact our customer support team at help@atozgems.in.

How can I return an item?

To return an item, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at help@atozgems.in or call us at (+91) 94518 39603 to initiate the return process and obtain a Return Authorization.

  2. Prepare the Item: Ensure that the item is in its original, unused condition. Include all original objects that accompanied the item, such as the Original Product Certificate, Original/Copy of Invoice, packaging, documentation, lab certificates, and discount coupons.

  3. Pack the Item: Carefully pack the item to prevent any damage during shipping. Use a reputed courier service that offers insurance for the package.

  4. Send the Item: Ship the item to our address: 309/1ka Taj Mazil Ghadiyali Gali, Behind Chowk Kotwali Chowk, Lucknow, Uttar Pradesh 226003.

    We recommend using the 'DTDC Plus' service from your nearest DTDC branch for priority delivery and minimizing risks related to delays, misplacement, or theft.

  5. Share Tracking Information: Take the courier tracking information and share it with our customer support team to help us monitor the return shipment.

Once we receive the returned item, our team will inspect it, and we will process your return according to our Returns & Replacement Policy. If you have any questions or need further assistance, please contact our customer support team.

Will you restock items indicated as “out of stock?”

We strive to keep our inventory updated with a wide variety of gemstones and jewelry. If an item is marked as “out of stock,” it is often a temporary situation, and we may restock the item soon. For specific inquiries about restocking certain items, please contact our customer support team at help@atozgems.in or call us at (+91) 94518 39603. We will be happy to provide you with information on when the item will be available again or suggest similar alternatives.

INFORMATION ABOUT US

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