Citrine – Sunhela – 10.35 Carat

Shipping and Delivery Information

At A to Z Gems, we aim to deliver your orders safely and promptly to your doorstep. Our shipping and delivery policies are designed to provide you with a smooth and hassle-free experience.

Shipping Times

• We process and dispatch orders within 1-2 business days after payment confirmation.
• Delivery times may vary depending on your location:
  • Domestic Orders (Within India): 3-7 business days
  • International Orders: 7-15 business days

Shipping Charges

• Free Shipping: Enjoy free standard shipping on all domestic orders.
• Express Shipping: Available at an additional cost. You can choose this option during checkout to receive your order faster.
• International shipping rates are calculated based on the destination and will be displayed at checkout.

Order Tracking

Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this number to track your shipment through our delivery partner’s website.

Customs and Import Duties

For international shipments, customs duties and import taxes may apply depending on the destination country. These charges are the buyer’s responsibility, and we recommend checking with your local customs office for more information.

Shipping Delays

While we strive to meet delivery timelines, unforeseen events such as natural disasters, public holidays, or customs delays may affect the shipping schedule. In such cases, we will keep you informed and do our best to minimize any inconvenience.

If you have any questions regarding shipping or delivery, feel free to contact our customer service team at help@atozgems.in or call us at (+91) 94518 39603.